AdvisorPro^™

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We combined our popular support packages for Salesforce^®and Conga^® into one comprehensive offering with three affordable options, providing with an easy-to-use support solution to more fully leverage your investments.

16Hours

$215/hour ($3,440)

Unused Time Expires in 6 Months
Time deducted in ¼-hour increments

Assigned Support Advisor
Salesforce Support
Conga Support
Premier Support Management

40Hours

$195/hour ($7,800)

Unused Time Expires in 12 Months
Time deducted in ¼-hour increments

Assigned Support Advisor
Salesforce Support
Conga Support
Premier Support Management

80Hours

$190/hour ($15,200)

Unused Time Expires in 12 Months
Time deducted in ¼-hour increments

Assigned Support Advisor
Salesforce Support
Conga Support
Premier Support Management

In-Scope Services

Salesforce Clouds:

Sales Cloud™, Service Cloud™, Pardot™, Community Cloud™, Education Data Architecture (EDA), Nonprofit Success Pack (NPSP), Financial Services Cloud (FSC)
Feature Licenses:

Field Service Lightning, Knowledge, Lightning Dialer, Salesforce Inbox, Sales Cloud Einstein, Service Cloud Einstein, Salesforce Engage, Einstein Analytics
Conga Services:

Composer^®, Courier^®, Grid^™, Collaborate^SM, Sign, Conga Contracts for Salesforce (CC4SF) and Conga Contracts (off-platform).
Third-Party Apps:

When utilized in conjunction with Salesforce, the following third-party apps are supported: Apsona, Causeview Advancement, Causeview CV-Impact, DemandTools by Validity, DocuSign Electronic Signature, FormAssembly, FormStack, HelloSign, OnceHub (ScheduleOnce), OwnBackup, People Import; RingLead Suite, SMS Magic, Roll-up Helper, TaskRay.
User Interface Support:

Lightning Experience and Classic
User Maintenance:

Adding, modifying, de-activating, password resets, role management, profile management, permission sets, public groups, queues
Security Model:

Record sharing, accessibility settings, password & session settings, delegated administration, backup
Configuration:

Creation or modification of Standard and Custom objects, record types, fields, workflows, process builder processes, approval processes, page layouts, custom links, buttons, actions, report types, apps, tabs, labels, validation rules, assignment rules, auto-response rules
Analytics Support:

Creation, modification and management of custom views, reports, dashboards and analytic snapshots
Data Services:

Utilizing the built-in import, mass transfer and mass delete wizards; Apex Data Loader; dataloader.io, Jitterbit data loader
Development Support:

Triggers, Visualforce, Flows, Sites, Lighting Components
Template Support:

Creation or modification of Lightning or Classic email templates
Mobile Support:

Salesforce Mobile App and Salesforce Inbox
AppExchange Package Support:

Installation or removal of AppExchange packages
Digital Engagement:

Einstein Bots, Chat, Messaging
Training:

System Administrator and End-User Training
Other:

Other support services as requested by client and agreed to in writing by akaCRM

Additional Terms

Live Support Hours: 8am - 5pm (M-F, excluding holidays); Email Support Logging and Case Logging (24 x 7 x 365)
No-show appointments or work sessions cancelled with less than 4 hours notice will deduct the greater of 1 hour or 50% of the cancelled scheduled appointment time from the available support plan balance.
AdvisorPro™ services are governed by our Professional Services Agreement for packaged services.

Excluded Services

The following items are excluded under AdvisorPro™, but ARE available from akaCRM under ongoing support, Agile Support™ or project-based agreements. If you have needs that fall under these exclusions, contact us so that we may have a qualified representative provide you a quote.

New implementations of Salesforce or Conga Contracts
Consolidations of Salesforce instances (org consolidations)
Commerce Cloud, CPQ, Desk.com^®, High Velocity Sales, Marketing Cloud™, Quip, Salesforce Maps
Gift Entry Manager (GEM), Salesforce Advisor Link (SAL)
AppExchange consulting or packaging
3rd party tools not specifically included or agreed in writing
System integration, single-sign-on and application development
Legacy solutions: partner portals, Salesforce-to-Salesforce
Projects requiring a project manager or requesting project plans
Developer training
Services or features not supported by your edition of Salesforce^®
Features not in general release (pilot or beta features)
Services not included on the In-Scope Services list
After-hours or On-Site Support

Have Questions?

Supporting your Salesforce and Conga success.

Find Us

akaCRM Inc.
6510-A S. Academy Blvd, #258
Colorado Springs, CO 80906

Let's Talk

(877) 928-3337
Schedule Free Consultation

AdvisorPro™

We combined our popular support packages for Salesforce® and Conga® into one comprehensive offering with three affordable options, providing with an easy-to-use support solution to more fully leverage your investments.