Binh Do is the akaCRM Practice Leader for Applications and also a Senior Salesforce Developer. Binh has 25+ years of IT experience that covers a wide range of technologies and industries. His CRM work covers broad industries including government, healthcare, pharmaceutical, information technologies, telecommunications, call centers, banking, sales and service. Binh has built solutions on Salesforce, Amazon's AWS, and Google's GCP. He has developed hybrid mobile applications for iOS and Android. His work includes interactions with technical teams, business organizations and executives. Binh's understanding and background with technologies make him a valuable asset in helping akaCRM clients improve their results.

Career Highlights:

• More than 24 full life-cycle implementations covering a wide range of industries and technologies
• Experiences in international work (worked in the UK, Germany and China)
• Managed offshore teams in China, India, Uruguay, Mexico and onshore team in U.S.
• Founder of boutique CRM service provider
• Managed development of a Call Center training system, which enabled client to save millions of dollars in annual training infrastructure cost and reduce turnover rates among its CSRs
• Experience in developing Call Centers using Salesforce CRM
• Experience with the full life cycle development process (management of production, support, enhancement and staging environments)
• Development of desktop and mobile applications on the Salesforce platform using ExtJS and Sencha Touch, Ionic/Angular, NodeJS, Firestore/MongoDB.
• Former U.S. Air Force Captain