User, Admin & Management Training

Not only do companies need training on the initial deployment, but periodic feature training is recommended. Salesforce.com provides approximately three major releases a year for its Salesforce CRM product, each of which have hundreds of features. You've already paid for the application and platform. Let akaCRM improve your results by helping you keep your edge. Contact us to learn about flexible training options including live virtual (web-based) video training and class-room training.

akaCRM can point you to the training resources provided by salesforce.com as part of your subscription and can also create customized training based on the particulars of your deployment and your people. We focus training in three areas:

• End-User Training - For both new deployments and new hires, make sure your team knows not only how to use the salesforce.com functionality, but how it applies to "a day in their life". Training is offered on-site and virtually.
  
• Sales Management Training - Many sales managers are great reps, but not all sales reps are great managers. The reason for this is the differences in skills. In our sales management training, we instruct sales leaders on how to use the salesforce.com application as a tool for managing teams, individuals and expectations. This two-hour program offered virtually with your instructor sharing a live video feed.
  
• Administrator Training - we highly recommend the Administration Essentials week-long class from salesforce.com.  However, if you can't spare the time or cost of a week-long program, we offer half-day and day-long classes for administrator survival skills. Focus on the two or three dozen items that you need to know to keep your deployment running smoothly. Classes are offered virtually with your instructor sharing a live video feed.

For details on these programs, contact us directly.