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Special Promotion

2017 Year End Promotion

Purchase any AdminPro™ or AdvisorPro™ package between now and December 31, 2017 and receive extra time to use your support, PLUS any unexpired AdminPro™ or AdvisorPro™ support will be extended to co-terminate with new purchases of the same or larger package! Updates will be applied automatically.

Purchase:
  • 4 hours - get 1 extra month!
  • 16 hours - get 2 extra months!
  • 40 hours - get 3 extra months!

Support Package Comparison

Support Comparision

Compare Support Packages for your Salesforce.com® Deployment.

We know it is a lot to take in, but we've done our best to create support offerings that fit the majority of our clients' needs. If you don't find what you are looking for, contact us for a custom Statement of Work.

Compare Support Packages (for existing deployments):

We have organized our support into two families designed to fit the needs of most of our clients:

  • AdminPro™- (4 and 16 hour options) great for clients with Sales Cloud® or App Cloud® system administrator support and training needs without the need for 3rd party application support and custom development.

  • AdvisorPro™- (4, 16 and 40 hour options) provides everything included in AdminPro™, plus support for Service Cloud®, Community Cloud™, Pardot™, Work. com™ and Salesforce CPQ as well as support for designated 3rd party applications and custom development support.

Refer to the following table for a detailed comparison or click through to the details of each offering.

 

AdminPro™
for Salesforce®

AdvisorPro™
for Salesforce®

Support Package Details

4 Hours

16 Hours 4 Hours 16 Hours 40 Hours
Package Cost $600 $2,240 $780 $2,960 $7,000
Hours in Package 4 16 4 16 40
Utilized in quarter-hour increments Yes Yes Yes Yes Yes
Hourly Rate $150 $140 $195 $185 $175
Payment via on-line credit card Yes Yes Yes Yes Yes
Payment via check         Yes
Unused Time Expiration 3 months 6 months 3 months 6 months 12 months 
In-Scope / Exclusion details  details details
           
Service Modes          
Web-Conference Yes Yes Yes Yes Yes
Proactive Services         Yes
On-Site Admin Option          Yes
Premier Support Management    Yes   Yes  Yes
           
Supported Clouds / Applications          
• Salesforce Sales Cloud, App Cloud, Force.com  Yes Yes  Yes Yes Yes
• Chatter, Data.com, SalesforceIQ Yes Yes Yes Yes Yes
• Salesforce Service Cloud, Community Cloud     Yes Yes Yes
• Pardot, Salesforce Engage, Work.com, Salesforce CPQ     Yes Yes Yes
• Third Party Apps: CongaMerge, FormAssembly     Yes Yes Yes
akaCRM PowerApps     Yes Yes Yes
           
Data Services          
• Salesforce Wizards / Apex Data Loader Yes Yes Yes Yes Yes
• dataloader.io & Jitterbit Data Loader     Yes   Yes Yes 
• CRMFusion Suite (DemandTools, PeopleImport)      Yes  Yes Yes 
• Ringlead Suite     Yes Yes Yes
           
Developer Support          
• Sites     Yes Yes Yes
• Triggers     Yes Yes Yes
• Visualforce Pages     Yes Yes Yes
• Flows      Yes  Yes  Yes
           
Supported Contact Methods          
• Email (24 x 7 x 365) Yes Yes Yes Yes Yes
• Case Logging (24 x 7 x 365) Yes Yes Yes Yes Yes 
• Webconference (8:30am-5:30pm M-F) Yes Yes Yes Yes Yes 
           
Assigned Primary Consultant Yes Yes Yes Yes  Yes
Assigned Backup Consultant* Yes   Yes Yes  Yes  Yes 
Service Level Agreement  Yes  Yes Yes   Yes  Yes
In-Scope / Exclusion details  details details 
Purchase Now Purchase Purchase

Additional Terms:

  • Refer to Detail page for each package above for a list of specific in-scope services and excluded services.
  • All packaged services are governed by our professional services agreement for packaged services.