Salesforce.com Support

Stop wasting money and time. Get your salesforce.com needs taken care of quickly and cost effectively.

akaCRM understands that to best leverage your investment in your people, processes and Salesforce CRM solution, you need cost-effective and skilled support that can take care of your needs right now. We offer rapid-response and quickly learn what drives your business, making us more than just a technical resource - we become a valuable member of your team.

Three affordable support package options for existing salesforce.com customers:

Support Packages	Half-Day	2 Day	1 Week
Package Cost	$480	$1,760	$4,000
Hours in Package	4	16	40
Billed in quarter-hour increments
Hourly Rate	$120	$110	$100
Payment via Google Checkout (credit card)
Unused Time Expiration	3 months	6 months	12 months
Service Modes (via web video conference)
Side-by-Side Coaching/Training
Reactive Response to Client Logged Requests
Proactive Services	no	no
On-Site Options Available	call	call	call
Supported Contact Methods
Web-Case Logging (24 x 7 x 365)
Email Support Logging (24 x 7 x 365)
Phone Support (8:30am to 6:30pm CT, weekdays)
Assigned Primary Relationship Manager
Service Level Agreement
Support/Admin Services Available

• User maintenance (adding and modifications, de-activating, password resets, role management, profile management, public groups, queues)
• Security model management (record sharing, accessibility settings, password & session settings, delegated administration)
• Modification to configuration (creation or modification of custom objects, record types, fields, workflows, approval processes, page layouts, custom links and buttons, report types, Apps, tabs, labels, validation rules, assignment rules, auto-response rules)
• Modification of specialized features (S2S, Console, Content)
  
• Modification of standard objects (Ideas, Campaigns, Products, Assets, Contracts, Leads, Account, Opportunities, Activities, Cases, Solutions, Users
• Analytics support (creation, modification and management of views, reports and dashboards)
• Template support (creation or modification of email templates, mail merge templates, letterhead)
• AppExchange package support (installation, management or removal of AppExchange packages)
• Feature activation requests (extended mail merge, multi-currency)
• Salesforce.com Premier Support management (log, review and management requests)
• Data services (import of records not requiring a 3rd party tool; mass transfer; mass delete services)
• Desktop application support (Connect for Microsoft Outlook, Connect for Office, Force.com Connect Offline)
• Google Apps (initial set-up, user management and configuration)
• Training (end-user and administrator)
• Other (other support services as requested and agreed by akaCRM)

Excluded Services from Support Packages: 

Custom Development with APEX, Visualforce, Sites, Pages, Triggers, Outbound mesages or Static Resources; data service requiring 3rd party tool; system integration; AppExchange consulting and application development; initial set-up of custom customer portal, single-sign-on, partner portals or S2S; requests requiring an akaCRM project manager other services not already included on the In-Scope Services for Support Packages list or otherwise accepted by akaCRM. If you have needs that fall under this Excluded Services list, contact us so that we may have a qualified individual give you a call and provide you with a custom quote.