Welcome to akaCRM!

We are here to help you deploy, optimize and support salesforce.com. Our focus is helping you improve your results by gaining traction with your organization's constituencies (Prospective Customers, Customer Accounts, Partners, etc.). We invite you to browse our website and learn about our company, salesforce.com services, partners and career opportunities.

Drive Awareness, Demand and Conversion

For most businesses, the need to close new relationships is critical to the organization's growth, health and strategic market position. Integrating awareness and demand generation tools and creating programs for managing and measuring conversion and sales rep effectiveness can greatly improve your results. akaCRM is well-versed in deploying salesforce.com to achieve these objectives.

Improve Retention, Upselling and Customer Satisfaction

The engine that makes or breaks an organization is its customer base. Providing outstanding communication, follow-up/follow-through and incremental services to existing customer accounts is critical to the long term heath of the business. Create account manager and support representative accountability to ensure referencable customers. Let akaCRM deploy or fine tune salesforce.com for an effective account management program.

Facilitate Education, Collaboration and Joint-Success

For organization that sell with or through partners, the quality of channel relationships is fundamentally strategic. Channel activity levels are directly related to communication flow between partners. Improve your results by providing world-class partner relationship management tools for your partners. Contact akaCRM to discuss the numerous salesforce.com solutions for partners and channel management.

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left in the quarter. What are you waiting for? Contact us for a free consultation!

Sector Solutions

Recent Content

akaCRM is a professional services firm that provides comprehensive services for salesforce.com and the Force.com cloud platform. We also offer consulting, system implementation and training for leading salesforce.com partner-based solutions. Learn more...

Salesforce.com Spring '10 Release Highlights

There are some really great new additions in the Spring '10 release from salesforce.com which rolls out in February. If you are already a salesforce.com customer, you've paid for on-going feature enhancements. Most of the features are deployed in a dormant state, meaning you have to enable them and in many cases, configure them. Get the most out of your investment by leveraging new features as they come out. We had a chance to review the development, platform and application enhancements coming with Spring '10. Highlights we found most interesting for the Spring '10 release follow.

2010 The Year We Make Contact: Top 10 New Year's Resolutions for CRM

Welcome to 2010 ! No we aren't doing movie reviews, but as I was contemplating how "space-age" 2010 sounds, it reminded me of the best selling Arthur C. Clark novels: 2001: A Space Odyssey and 2010 Odyssey Two. These novels were released as as films in 1968 and 1984 respectively.

When these books and movies were released, the years 2001 and 2010 seemed so far out, and therefore we considered any of the subject matter to be "possible." As a side note, CRM as we know it today didn't exist.

Now that we have actually reached 2010, I reflect on the 2010 movie, "2010: The Year We Make Contact". In the movie, as the Planet Jupiter is about to transform, the character Dave Bowman returns to the spaceship Discovery to give HAL (an artificial intelligence computer system) a last order to carry out. HAL begins repeatedly broadcasting the message, "ALL THESE WORLDS ARE YOURS EXCEPT EUROPA. ATTEMPT NO LANDINGS THERE."

Social Media for Business Success

Chatter

What Are You Thinking?

You would not be alone if you or your colleagues are asking questions like:

Isn't social media for personal, non-business conversations?
Our company already has a LinkedIn or FanPage, aren't we already covered?
What does it cost to manage a social media strategy?
Can you explain the Chatter and Salesforce for Twitter applications?
We are B2B, isn't social media for B2C?
How do Facebook, LinkedIn and Twitter, YouTube and others apply to business?
What do I need to know that I don't already know?

Learn more about Social Media for your business

akaCRM on Twitter

RT @smmsprings: To Sen. Michael Bennet: We've come too far to give up on health reform now. Please don't quit http://bit.ly/r2eoE #hcr # ...

by akaCRM Thursday, March 04, 2010 1:23 PM
RT @smmsprings: To Rep. Doug Lamborn: Please stand with the President and finish the job on health reform http://bit.ly/1xhcYF #hcr #CO ...

by akaCRM Thursday, March 04, 2010 1:22 PM
Mass update and replacements for salesforce.com for Mac OSX users. http://www.akacrm.com/blog/33-apple/133-mass-update.html

by akaCRM Sunday, February 28, 2010 8:04 AM

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