Featured Service

akaCRM Support Packages for Salesforce.com

Let us improve your results with our cost-effective salesforce.com support packages.

Share

Competition is Real

left in the quarter. What are you waiting for? Contact us for a free consultation!

akaCRM is a professional services firm that provides comprehensive services for salesforce.com and the Force.com cloud platform. We also offer consulting, system implementation and training for leading salesforce.com partner-based solutions. Learn more...

 

Time Zones for Leads & Contacts

Written by Brent Mellow   

Time Zones for Salesforce.comIf you call on clients nationally, you may have figured out that it often makes sense to make your sales calls starting in the Eastern time zones and working towards the West. For example, if you live in the Central time zone and start your business day at 8am CT, you may not want to call on clients in the Pacific time zone first thing in the morning (6am). Furthermore, you may want to start your calling on the Eastern time zone because they will be at lunch before you know it. Consequently, it is very helpful to be able to sort your Leads or Contact calls by time zone. There are a number of ways of achieving this, including some plug-ins for the Firefox browser, but I prefer a solution native to salesforce.com that doesn't require me to be on a specific computer and using a specific browser. Consequently, I created this Time Zone custom formula field to identify time zones.

Last Updated on Thursday, July 15, 2010 11:23 PM
Read more...
 

Outlook Integration with Salesforce.com

Written by Brent Mellow   

Connect for Microsoft OutlookAs a salesforce partner, one of the most common pieces of functionality we get asked to deploy or assist with is integration between Microsoft Outlook® and salesforce.com. This can take a variety of forms. This article discusses the considerations and steps in configuring your Outlook application to work with Salesforce CRM. Most people think of "email" when talk out Outlook, but the Connect for Microsoft Outlook desktop application provided free to all Salesforce CRM customers using a PC can also synchronize calendar appointments ("events" in salesforce speak) and To-Do items ("tasks" in salesforce speak). Similar functionality is provided for LotusNotes users with a separate tool provided by Salesforce and to Apple Mac users running Mac Mail or Microsoft Entourage, through the free Maildrop and SF3 applications from PocketSoap. The considerations in this article are relevant to both PC and Apple Mac users, but the configuration discussion focuses on Connect for Microsoft Outlook.

Last Updated on Saturday, April 17, 2010 12:20 PM
Read more...
 

Social Media for Business Success

Salesforce.com CRM Chatter Facebook LinkedIn TwitterYouTube

What Are You Thinking?

You would not be alone if you or your colleagues are asking questions like:

  • Isn't social media for personal, non-business conversations?
  • Our company already has a LinkedIn or FanPage, aren't we already covered?
  • What does it cost to manage a social media strategy?
  • Can you explain the Chatter and Salesforce for Twitter applications?
  • We are B2B, isn't social media for B2C?
  • How do Facebook, LinkedIn and Twitter, YouTube and others apply to business?
  • What do I need to know that I don't already know?
Learn more about Social Media for your business
 

Harvest2Salesforce Connector

HarvestIntended for companies and professional services organizations that track time entry related data for internal or clients projects, the Harvest2Salesforce Connector from akaCRM effortlessly integrates time entry data from the Harvest time and expense tracking web-based application with salesforce.com.

Read more...
 

Our Guarantee

Set your expectations high. Learn about the akaCRM professional services guarantee.

Become a Partner

salesforce.com ISV Partners - Learn about our partner selling model.

Salesforce.com Experts Wanted

Do you have what it takes to be an akaCRM professional? Our innovative staffing model is designed for high achievers.